In Episode 21, we explored the ups and downs of employee engagement scores over the past year. Engagement scores surged in Q2/Q3 only to fall in Q4 2020.
Retention scores are still high but there are signs of weakness in loyalty scores. How do you make sense of your swings in scores? Should companies be concerned about retention as the economy strengthens? What are the key areas that people leaders should be focused on heading into summer of 2021.