61- Erica Keswin – on the power of rituals in the workplace

Erica Keswin, the author of two Wall Street Journal best-sellers (Bring Your Human to Work & Rituals Roadmap), workplace strategist, and podcast host, joined us on The Modern People Leader.

We talked about how rituals are the human way to transform everyday routines into workplace magic.


  • Her career journey (5:15),
  • Bring Your Human to Work and Rituals Roadmap (8:10),
  • Why connecting with peers, managers, and colleagues is so important (15:12),
  • Matching the message to the medium (18:25),
  • The definition of a ritual (21:17),
  • The 3 Ps of rituals (23:10),
  • The magic question that Erica asks every leader to better understand their company’s rituals (24:30),
  • Some of Erica’s favorite rituals that she’s seen (32:38),
  • Erica’s go to Chipotle order (42:04),
  • Career advice she’d give her 22-year-old self (48:37),
  • The people problem she would fix with a magic wand (49:46),
  • And why on-sites are the new off-sites (51:40).