46 – Clio Knowles on making employees feel seen

Clio Knowles, Chief People Person at Virgin Hotels, joined us on The Modern People Leader. We talked about technology, how they’re hiring differently, and the importance of making employees feel seen.

Episode Highlights:

  • Launching hotels during COVID (12:00),
  • Why they built a custom communications platform (14:50),
  • Combatting the great resignation in the hospitality industry (16:50),
  • Focusing attention on hiring people from underserved populations (18:40),
  • Seeing employees as human beings (24:20),
  • BAREIT sessions at Virgin Hotels (28:15),
  • They mapped the teammate journey out and created a teammate branding toolkit (30:20),
  • The people that have the answers are the people on the ground doing the work (34:00),
  • and more.